Site Reliability Engineer

Site Reliability Engineer

FIS - Atlanta, GA
December 2018 to Present

Maintain operational efficiency of web services and hosted client sites.
Manage monitoring and alerting to ensure SLOs are met.
Perform root cause analysis on exceptions to improve reliability and performance of application.
Continuously improve processes across multiple teams to improve efficiency between teams.
Build and maintain software deployment pipelines for safe, fast, and reliable deployments.
Deploy code through CI/CD system consisting of Jenkins, Artifactory, and Harness.
Create automation tools for support teams to use to replace manual toil.
Implement domain center failover automation for disaster recovery strategy.
Implement and manage configuration as code for server and application configuration.
Maintain knowledge base of all support and troubleshooting processes.

Support Analyst

System Innovators - Jacksonville, FL
March 2017 to November 2018

Developed and documented tools to streamline troubleshooting tasks for the System Innovators software solution.
Collaborated with support and development teams to troubleshoot and resolve issues related to the System Innovators software solution.
Provided support to end users and system admins for software installation, upgrading, and maintenance.
Assisted end users in resolving production and test environment issues.
Ensured all components used by the software solution operate effectively in client production environments.
Built knowledge base documentation to assist end users in common troubleshooting situations.

Intern - Database Services

CSX Technology - Jacksonville, FL
May 2016 to August 2016

Learned mainframe database administrator role and responsibilities on IBM DB2 in a z/OS environment.
Deployed application database changes as requested by application developers.
Assisted with database duplication eliminations, and performed database maintenance.
Assisted in database design and implementation of new data entry system for local non-profit organization.

Student Technician

Georgia Southern University - Statesboro, GA
October 2014 to December 2016

Provided IT support to the faculty, staff, and students of the university.
Computer/printer setup and troubleshooting, and software and hardware maintenance.
Supervise and train interns from local technical college.