Experience
Site Reliability Engineer — FIS
Atlanta, GA
- Develop version controlled Terraform modules for automated cloud infrastructure provisioning
- Implement and manage configuration as code for scalable infrastructure configuration using Ansible
- Create golden images with Hashicorp Packer to reduce VM setup time
- Build and maintain software deployment pipelines for safe, fast, and reliable deployments
- Implement and review monitoring and alerting to ensure SLOs are met
- Continuously review application performance and work with development teams to improve application reliability
- Evaluate and enforce error budget policies to guide application back to stability
- Resolve and perform root cause analysis on incidents to identify areas of improvement for application reliability and performance
- Maintain knowledgebase of all support and troubleshooting processes
- Create automation tools and scripts to reduce manual toil and improve system reliability
- Implement domain center failover automation for disaster recovery strategy
Support Analyst — System Innovators
Jacksonville, FL
- Developed and documented troubleshooting tools to eliminate toil for support teams
- Resolved production and test environment incidents with end user administrators
- Provided support to end users and system admins for the vendor application installation, upgrade, and maintenance
- Collaborated with support and development teams to troubleshoot and resolve issues related to the vendor application
- Built knowledgebase documentation to assist end users in common troubleshooting situations
Student Technician — Georgia Southern University
Statesboro, GA
- Provided IT support to the faculty, staff, and students at the university
- Performed computer and printer setup and troubleshooting
- Performed hardware and software maintenance
- Supervised and trained assistants in partnership with local technical college
Intern - Database Administrator — CSX Technology
Jacksonville, FL
- Learned mainframe database administrator role and responsibilities on IBM DB2 in a z/OS environment
- Deployed application database changes as requested by application developers
- Assisted with database duplication eliminations, and performed database maintenance
- Assisted in database design and implementation in partnership with local non-profit organization
Education
B.Sc. Information Technology
Georgia Southern University - Statesboro, GA
2013 - 2016
Certifications
- AWS Certified DevOps Engineer - Professional January 2024 - January 2027